Refund Policy

This policy applies to Orderly subscription fees — the monthly, quarterly, or annual amount you pay us to use the platform.

It does not cover payments your customers make to buy from your store. Customer-to-vendor refunds are between you and your customer, processed through your payment switch or your bank.

The 14-day free trial doesn't require a credit card and is non-billable. If you don't upgrade by the end of the trial, your store is hidden but your data is preserved for 90 days in case you come back. Because the trial is free, there's nothing to refund if you decide not to continue.

Orderly does not refund subscription fees.Once you've paid for a billing period — monthly, quarterly, or annual — the fee is committed for that period. We don't refund unused time on cancelled or expired plans, and we don't prorate partial periods.

We keep this rule firm so we can offer the platform at its current price tier. Before you pay, you have a generous 14-day trial to decide whether Orderly fits your business — please use it. After you've paid, the only paths to a refund are the narrow exceptions described in the next two sections (genuine billing errors, and Apple's own refund process for iOS subscribers).

If you were charged in error — for example, billed twice for the same period, or charged after your account was already cancelled — email billing@orderlystores.com from the email address on your account, with the payment reference from your billing history. We'll investigate and correct any duplicate or erroneous charge within 5 business days.

If you subscribed through the iOS app via Apple In-App Purchase, Apple — not Orderly — is the merchant of recordand decides on refunds independently of us. Orderly's non-refundable policy above does not stop you from requesting a refund from Apple, but it does mean any decision is entirely Apple's.

To request a refund on an iOS subscription:

1. Open reportaproblem.apple.com on any device.
2. Sign in with the Apple ID used for the purchase.
3. Find the Orderly subscription charge and tap Report a Problem.
4. Choose Request a refund, pick a reason, and submit.

Apple decides whether to issue the refund based on their own guidelines and typically responds within 48 hours. We can't influence, expedite, or appeal Apple's decision on your behalf.

To cancel future iOS auto-renewals (separate from requesting a refund on a past period), open iPhone Settings → [your Apple ID name] → Subscriptions and cancel from there. Cancellation stops the next renewal; the current paid period continues to the end.

Disputing a charge with your bank (a chargeback) will not produce a refund where our policy doesn't already allow one. If you believe there's a billing error, please use the email above — we can investigate and correct genuine errors faster than a chargeback can. Accounts with unresolved chargebacks may be suspended pending investigation. iOS subscribers: use Apple's refund flow above rather than your bank — Apple is the merchant of record on those charges, not Orderly.